Quality Assurance
So commited are we to ensuring that our Customers recieve the service expected, we have designed our Quality Assurance Programme.
- Our Director of Operations runs spot checks to ensure that all vehciles and drivers are well presented.
- We provide a coaching programe for sales and customer service, which includes listening in to calls from time to time.
- We do random follow ups with customers to ensure they were happy with the service
- We contact our corporate accounts on a monthly basis to ensure that their service standards are met.
- A Mystery Customer report at regular intervals through out the year provides us with an external service report our on the standards of our service.